A. Most Networks/Carriers will lock their phones to their network, stopping you from using it on any other network. Basically, they want to retain your business as the handset will only work on their Network.. Remote unlocking is a way of releasing the Network lock from the comfort off your own home. Remote unlocking can be done by either ordering an unlock code which is calculated from your phones unique IMEI number or by downloading unlocking software to unlock your handset directly. The method to unlock your phone is dependant on the Make and Model of the handset.

Note: An unlocked 2G handset (i.e. T-mobile, Vodafone, Orange, etc) will not accept a 3G simcard. However an unlocked 3G handset will accept and work with a 2G handset. 3G handsets have backward compatibility which enables them to recognize and function with a 2G simcard However, an unlocked 2G handset is not able to recognise the newer 3G simcard Technology.

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Q.  Is unlocking illegal?

A. NO, it is a common misconception that unlocking your phone is illegal. Unlocking your phone is perfectly legal but unblocking a phone that has been reported lost or stolen is illegal.

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Q. How do I check to see if my phone is locked?

A. The simplest way to check if your phone is locked is to insert a SIM card from another network and see if the phone will accept it. If your phone is locked you will often see an error message of some kind. These messages vary depending on your handset manufacturer. Here are some examples;

Nokia: "Enter restriction code"  or  "SIM card rejected"
Motorola: "Enter special code" or "Enter Subsidy code"
Ericsson: "Enter Correct SIM"
Sony Ericsson: "Incorrect SIM"
Samsung: "Invalid Network SIM...Enter Code"
Panasonic: "Invalid SIM"
Siemens: "Phone disabled! NETWORK LOCK"
Sharp:  "Invalid Network SIM"

If you do not have access to a SIM card from another network then there is a less scientific method you can use to check if your handset is locked. Simply look to see if your network has placed their logo on your phone somewhere. For example in the UK orange always lock their handsets and they always "badge" their phones with their own Orange logo either on the front or the back of the handset

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Q. What do I need to unlock my mobile phone remotely?

A. To order your unlock code we will need information such as the IMEI number and the current service provider (this is the network/Carrier that the phone is currently locked to). To unlock your phone via unlocking software, you will need a data Cable to connect your phone to your PC in-order to allow the software to unlock your handset. The cable that is supplied with the phone will work in most cases but for certain phones, you may need an unlocking cable. We have a full range on data cables including unlocking cables in the accessories section.

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Q. How do I find out what the IMEI number is for my phone?

A. Dial *#06# and your IMEI/Serial number will be displayed on your phone. Alternatively you can remove the battery from your phone there will be a label in the battery compartment which will show you your IMEI/Serial Number. The IMEI (International Mobile Equipment Identifier) number is a 15 digit number that uniquely identifies your mobile phone from others.  It is important the you supply the correct IMEI number or else the unlock code we provide will be incorrect!

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Q. How will I receive my unlocking code?

A. Your unlocking code will be emailed to you within the current timescale specified on the order page.

Q. How long does it take to generate my unlocking code?

A. You can also view our current and up to date unlocking services delivery times here.

Q. How do I enter my unlocking code?

A. Instructions on how to enter you unlock code can be found here

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Q. How will I receive my unlocking Software?

A. You will receive and email with a download link immediately after placing your order.  In the majority of cases you can normally download the unlocking software before placing the order but then need to order a credit (username and password) to use the software. Once you place your order for your Credit, it will be automatically emailed to you within seconds of placing the order. Please allow a few minutes delay depending on the speed of your Mail Service Provider.

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Q. Do you supply PUK codes?

A. No we do not. PUK stands for Personal unblocking Code. You need to enter it if you have entered your personal pin code incorrect. This acts as a security feature on your mobile. If you do not have your PUK code, you will need to contact your Network provider who will supply the code after a number of security checks.

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Q. I have placed an order but have not received my unlock codes / Credit or link to download the Unlocking software?

A.  Free email accounts (e.g. Yahoo, Hotmail, etc) may treat the automated email from us as Junk or Spam mail. Please check you spam filter and/or email quarantine folders. Please allow a few minutes delay depending on the speed of your Mail Service Provider.

Important: If you use an email client (i.e. Outlook, Eudora, etc) you will need to log into your mail account online as some emails are quarantined online and are not delivered to the email client. Please ensure you do this before contacting us chasing your order.

 You can also view our unlocking services delivery times here.

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Q. Unable to download the software - Error " Permission to download denied. Incorrect hash value"

A. Please forward the email to us and we will re-generate another link to download the unlocking software.

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Q. What payment methods do you accept?

A. We accept All Credit and Debit cards worldwide.

We also accept payments via NoChex, Google Checkout, Western Union, Money Gram or Bank Transfer.

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