Terms and
Conditions
The following are the
Terms and Conditions of orders placed with Mobile2Mobile.net.
By ordering from
Mobile2Mobile.net you confirm your agreement to these Terms and
Conditions.
All images on this
site are reproduced with a view to portraying our products as
accurately as possible. Please be aware that designs may vary
slightly, from those shown, due to normal design and production
fluctuations
Methods of
Payment
We accept the following methods of payment;
- All Credit and Debit Cards worldwide
- Western Union
- MoneyBookers
- No-Chex
There will be currency conversion
charges applied to payments made in UK sterling from non UK sterling
accounts. This
conversion is applied by the account/card issuer. We are not
responsible for any currency conversions. Likewise for payments made
is US dollars from a non US dollar card/account.
Delivery
Electronic products such as
unlocking codes and unlocking software are delivered via email.
Physical Goods will be
dispatched on receipt of cleared payment.
Delivery charges are
quoted when placing an order. Our standard rates are:
- UK - £3.75 per
order
- Worldwide- £6.75
per order
Standard UK delivery
is arranged through Royal Mail First Class Recorded Delivery. A
signature will be required on receipt of goods. If a delivery is
unsuccessful, then a card is left to arrange collection or
redelivery. Delivery can be as fast as the next working day, but
please allow 5 working days.
Worldwide
delivery is arranged through UK Royal Mail First Class International
Recorded Delivery. A signature will be required on receipt of goods.
Delivery times can vary , from 2-10 working days.
Returns Policy
e-Products (Unlock codes / Software / Unlock Credits)
Full refund will be given in the unlikely event that we are
unable to supply your unlock code. Likewise we are also happy to
refund unused Unlock Credits (username/passwords). We do not offer
refunds for standalone unlocking software (i.e. software that does
not require an unlock credit) however we will always review each
case and make a judgement based on it's merits. It is the
Customer’s responsibility to provide correct data. No refunds shall
be given for incorrect data supplied. However, we may choose to
re-generate codes for free or at a nominal additional charge if a
genuine mistake has been made.
Customers acknowledge and agree that in case of non-functioning
code or any trouble while entering the unlock code, our Customer
Service will endeavour to solve any problem a customer may have
while attempting to use our service. Customer should ask for support
and we will put all our effort to find out a solution, either by
providing a new unlock code if a mistake is established on our side,
either to provide guidelines on how to enter the code.
Physical Products
We operate a 28 days
return period as explained below.
All the products on
sale from Mobile2Mobile.net have met high quality-control standards.
However, if you find a defect with any product purchased, please
e-mail us at:
support@mobile2mobile.net
Goods which are
defective on receipt can be returned for a full refund or
replacement. Goods found to be defective within 28 days will be
replaced.
Goods found to be
tampered with by the customer will not be replaced, but will be
returned at the customer's expense.
We do not operate a
try before you buy policy. If you wish to return goods which are not
faulty, we will accept the return providing the goods are in a good
clean condition suitable for re-sale in the original packaging and
having not been used. These goods can be exchanged for other
products, subject to the difference in costs being addressed along
with a postage fee, or refunded, less postage and packing. A
handling fee of 18% will be made.
Refunds by credit
card are made to the same credit card that was used for the
purchase.
The above conditions
are in addition to your statutory rights which are not affected
Security
Your online purchase from us will
take place in real time, and we will never see your credit card
details. Our online purchasing facilities are secure and safe with
full 128-bit SSL encryption. All Card payments go through Anti Fraud
measure which include:
Advanced fraud detection
AVS (Address Verification Service)
CVV2 (Card Security Number Confirmation)
3D Secure (Internet Authentication Protocol) - Coming soon
Automatically Cancelled Orders
We run an in-house Fraud Control system on all
orders which carries out a number of checks to investigate the
likelihood of the transaction being fraudulent. This system is
programmed to look for known patterns of suspicious activity based
on the order information such as locality, IMEI number(s), IP
address, Invoice address, etc as well as the payment details and
returns a 'confidence level'. Your order will be automatically
cancelled, in the event of a low confidence level - even if the
transaction is authorised by the Bank, Paypal or Nochex.
We reserve the right to cancel
orders we feel to be suspicious and/or fraudulent. These orders are
always reported to the relevant authorities. Should we receive a
chargeback from our merchant service provider after the order has
been fulfilled we will assume that we have been defrauded. All
details entered on order together with your IP address will be
forwarded to the relevant authorities. You will also be blacklisted
from ordering at mobile2mobile.net and several hundred other
associated on-line retailers in the future. IMEI numbers will
be forwarded to the relevant network carrier which can also lead to
a blocked phone. We also utilised and forward relevant information
to CheckMEND and
IC3
Please note that
Internet host IP addresses are recorded for security reasons when
placing an order online.
We work closely with Fraud prevention agencies to
protect against fraudulent activity through our payment systems.
Privacy Statement
We will take all
reasonable care to ensure that any details that you submit to us are
kept secure. The details that you submit to us will be kept to
process orders only.
We will take all reasonable care to ensure that any details that
you submit to us are kept secure. The details that you submit to us
will be kept to process orders only.
At Mobile2Mobile.net, the privacy of our visitors is of extreme
importance to us. This privacy policy document outlines the types of
personal information is received and collected by Mobile2Mobile.net
and how it is used.
Log Files
Like many other Web sites, Mobile2Mobile.net makes use of log files.
The information inside the log files includes internet protocol ( IP
) addresses, type of browser, Internet Service Provider ( ISP ),
date/time stamp, referring/exit pages, and number of clicks to
analyze trends, administer the site, track user’s movement around
the site, and gather demographic information. IP addresses, and
other such information are not linked to any information that is
personally identifiable.
Cookies and Web Beacons
Mobile2Mobile.net does use cookies to store information about
visitors preferences, record user-specific information on which
pages the user access or visit, customize Web page content based on
visitors browser type or other information that the visitor sends
via their browser.
DoubleClick DART Cookie
.:: Google, as a third party vendor, uses cookies to serve ads on
Mobile2Mobile.net.
.:: Google's use of the DART cookie enables it to serve ads to users
based on their visit to Mobile2Mobile.net and other sites on the
Internet.
.:: Users may opt out of the use of the DART cookie by visiting the
Google ad and content network privacy policy at the following URL -
http://www.google.com/privacy_ads.html
Some of our advertising partners may use cookies and web beacons on
our site. Our advertising partners include ....
Google Adsense
These third-party ad servers or ad networks use technology to the
advertisements and links that appear on Mobile2Mobile.net send
directly to your browsers. They automatically receive your IP
address when this occurs. Other technologies ( such as cookies,
JavaScript, or Web Beacons ) may also be used by the third-party ad
networks to measure the effectiveness of their advertisements and /
or to personalize the advertising content that you see.
Mobile2Mobile.net has no access to or control over these cookies
that are used by third-party advertisers.
You should consult the respective privacy policies of these
third-party ad servers for more detailed information on their
practices as well as for instructions about how to opt-out of
certain practices. Mobile2Mobile.net's privacy policy does not apply
to, and we cannot control the activities of, such other advertisers
or web sites.
If you wish to disable cookies, you may do so through your
individual browser options. More detailed information about cookie
management with specific web browsers can be found at the browsers'
respective websites.
We may use the addresses submitted to us to occasionally notify you
about important functionality changes on the website and/or new
products, services or offers we think you'll find valuable.
We monitor customer traffic patterns and site usage to help us
develop the design and layout of the web site.
Disclaimer
All
manufactures trade names/logos are for reference use only and are in
no way connected to our products. All logos, pictures, names and
brands are registered by their respective owners.
All pictures are for illustration
purposes only, actual product may vary
There is no warranty that
any information or services provided or referenced by this site is
either merchantable or accurate, that such information or service
will fulfil any of your particular purposes or needs, or that such
information or service does not infringe on any third party rights.
Except for any express warranties stated on this site, if any, the
information and services provided or referenced on this site are
provided "as is" and with all faults, and the entire risk ,
satisfaction on quality, performance, accuracy and effort is with
the user We will not be liable to you for any indirect or
consequential loss, damage or expenses (including loss of profits,
business or goodwill) howsoever arising out of any problem you
notify to us under this condition and we shall have no liability to
pay any money to you by way of compensation other than to refund to
you the amount paid by you for the goods in question.
Please be aware that using unofficial products with your mobile
phone may invalidate your phone's manufacturer's Warranty. MobileMobile.net
does not accept liability for any damage caused to your handset as a
result of using our service
Unlocking is legal in most countries, customers receiving any
unlocking equipment are required to check local laws before
purchasing. MobileMobile.net are not responsible for any law
infringements made by its customers.
Important Note: An unlocked 2G handset (i.e. T-mobile, Vodafone,
Orange, etc) will not accept a 3G simcard. However an unlocked 3G
handset will accept and work with a 2G handset. 3G handsets have
backward compatibility which enables them to recognize and function
with a 2G simcard However, an unlocked 2G handset is not able to
recognise the newer 3G simcard Technology.
We do not stock or sell any software that has IMEI changing
capabilities, nor answer any queries relating to IMEI changing. IMEI
changing is illegal!!
By ordering from this website you agree to the above Terms and
Conditions.
Do Not order any product or service from MobileMobile.net if you do
not agree with and accept our terms and conditions.
Email Departments
General Information: info@mobile2mobile.net
Sales & Billing: sales@mobile2mobile.net
Customer Support: support@mobile2mobile.net
Shipping Address
Mobile2Mobile Workshop
5 Castle Avenue
Northampton
Northamptonshire
United Kingdom
NN5 6LG
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